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Frequently Asked Questions
Find answers to frequently asked questions about Huon IT's tailored support, onboarding, and IT service delivery. Learn how we align technology with your business.
Frequently Asked Questions
Our managed IT services include system monitoring, helpdesk support, proactive maintenance, patch and update management, network administration, backup and disaster recovery, and strategic IT consulting to align technology with your business goals.
We use advanced monitoring tools and proactive maintenance strategies to detect and resolve issues before they impact your operations. Our team is always on standby to minimise downtime and ensure business continuity.
Yes. We provide remote device management, secure VPN access, collaboration tools like Microsoft 365, and cloud-based infrastructure to support flexible work environments.
We offer a full suite of cybersecurity solutions, including threat detection and response, endpoint protection, firewall and network security, staff training, regular security audits, and compliance support for standards like ISO 27001 and the Essential Eight.
We implement multi-layered cybersecurity strategies, including email filtering, advanced threat protection, real-time monitoring, and secure offsite backups to defend against ransomware and other cyber risks.
Absolutely. We assist with achieving and maintaining compliance with Australian regulations and industry frameworks, offering audits, policy development, and secure systems implementation.
Yes. We handle Microsoft 365 licensing, setup, migration, and ongoing support. We also architect and manage Microsoft Azure environments, helping businesses move securely to the cloud.
Cloud services offer scalability, remote access, enhanced collaboration, cost-efficiency, and better data protection. Huon IT ensures a seamless, secure transition tailored to your business needs.
Yes. We design and manage hybrid cloud solutions that combine on-premise infrastructure with private and public cloud platforms, giving you flexibility and control.
Yes, all our support plans are tailored to suit your business structure, internal capabilities, and operational priorities. Whether you need full IT outsourcing or a co-managed arrangement, we’ll build a support model around how your team works best.
Onboarding with us begins with a collaborative discovery process to understand your systems, business goals, and pain points. We then develop a customised transition plan, covering system documentation, access control, staff enablement, and knowledge transfer from any existing provider. Your onboarding is guided by a dedicated technical lead from day one.
With over 35 years in the industry, a team of certified professionals, and a strong focus on security and strategy, Huon IT is trusted by Australian businesses to deliver proactive, people-first IT solutions.
Huon IT is based in Sydney and Melbourne, we provide services Australia-wide, both remotely and on-site.
Yes, Huon IT provides proactive monitoring and maintenance as part of our managed IT services. Our systems continuously monitor your IT environment to detect and address issues before they impact your operations. This proactive approach helps ensure uptime, boosts system reliability, and keeps your business running smoothly.
Huon IT takes data protection seriously. We implement automated, secure, and encrypted backups tailored to your business needs. Our disaster recovery plans are designed to minimise downtime and data loss, ensuring fast restoration of critical systems in the event of an incident. We also conduct regular testing to ensure your backup and recovery processes are always ready when needed.
Yes, Huon IT works with a broad range of organisations across industries such as professional services, legal, financial services, aged care, and more. We’re proud of the long-term partnerships we've built and are happy to connect you with reference clients upon request.
You can also explore our published case studies to see how we've delivered measurable outcomes for our clients: https://huonit.com.au/case-studies/
Huon IT offers a flexible pricing model tailored to the needs of each client. For managed services, we typically operate on a monthly fixed-fee basis, which includes proactive monitoring, ongoing support, and strategic IT guidance. This provides predictable costs and ensures our services align with your business objectives. For project work, we offer scoped, one-off pricing.
We also provide both fixed-price options and Flexible IT Support through ad hoc block hours, giving clients the flexibility to choose the best solution for their requirements.
Huon IT incorporates a structured onboarding process that serves as an evaluative phase, including a thorough audit of your existing IT environment. This process ensures transparency, identifies potential risks at an early stage, and allows you to assess our services and methodology prior to entering into a long-term agreement.